Exchanges and returns

Would you like to exchange or return a product? This is easily and quickly arranged in three steps!

You have up to 30 days after receipt of your order to return it. We will ensure that the purchase amount is credited to your account within five working days of receiving your return.

Here's how it works:

Step 1: Contact us

Contact us at support@cozikoala.com and explain why you want to return the product.

Step 2: Fill in the return form

You will receive a return form from us by e-mail. Fill it in and put it with the product you want to return.

Step 3: Return your order

Pack the items carefully together with the completed return form and send it to the address on the form. Don't forget to provide your package with a Track & Trace code so you can track the shipment. You are responsible as the sender, so this helps avoid misunderstandings. Return costs are at all times for your own account.

Step 4: Receiving your money back

Once we have received your package, we will refund the purchase price to your bank account within five working days.